Customer Satisfaction Procedure - ISO 9001 clause 9.1.2 for construction

Customer Satisfaction Procedure for construction

Pass every audit. Win more tenders. Run on systems instead of heroics. A working feedback loop, not a survey you never send.

What it does

Measures customer satisfaction and feedback (clause 9.1.2) and closes the loop so what you learn actually changes how you deliver. Includes an embedded process map.

Why Hillview, not a generic template

• Current, not expiring - pre-aligned to the ISO 9001:2026 FDIS while others still ship 2015 wording
• One system, not three - integrated across ISO 9001, 14001:2026 and 45001, aligned to ISO 31000 and 27001
• Built for your industry - civil, construction, mining and transport, not office filler
• Audit-defensible - traced through our Clause Cross-Reference Matrix
• More than compliance - built to tighten how you run, not just tick an auditor's box
• Written by a lead auditor - 15+ years across quality, environmental, safety and governance

Documents are the start, not the finish

A management system only works when it reflects how your business actually operates and your team practises it day to day. These documents give you a defensible, audit-ready foundation, but on their own they do not make you compliant or certified. You still need to align them to your operational reality and live them. If you want help embedding and running the system, that is exactly what Hillview does.

How you buy it

• White-Label - fully editable, add your own logo and brand. The most popular option; consultants and in-house HSEQ teams rebrand and deploy it.
• Personalised - send your organisation name, state and org chart, and we insert your details and roles for you, returned ready to use.
• Customised - we tailor it to your business, done-for-you. Priced from the listed amount; for a fully bespoke build across your whole system, contact Hillview for a scoped quote.

The preview image shows a sample of the real document, with the working detail blurred.

Frequently asked questions

What clause is this? Customer satisfaction, clause 9.1.2.

What does the Personalised edition do? You send your organisation name, state and an org chart; we apply your details and role titles, then return it ready to use.

How do I receive it? White-Label is an instant download after checkout. Personalised and Customised are delivered once your details are applied.