Customer Feedback Register - ISO 9001 for construction

Client comments in construction tend to live in email threads and site diaries until they surface as a lost tender. The Customer Feedback Register gives them one home: an editable Word or Excel register that captures feedback and satisfaction results under ISO 9001 clause 9.1.2 - and, more to the point, tracks what you did about each item.

What it captures

The client and project, what was said (praise, complaint or suggestion), the date and source, the action taken, and closure. The action column is what separates a feedback register from a complaints graveyard - it is the difference auditors look for, and the reason clause 9.1.2 findings are so common in project businesses.

Who uses it well

Contract administrators and project managers logging milestone and close-out feedback, and quality coordinators pulling trends for management review. If several projects generate the same complaint, that is a system problem - 7 signs your ISO system is a paper exercise is a fair test of whether your loop actually closes. Structured by a lead auditor with 15+ years of certification experience for civil construction, mining, utilities and transport.

Editions

White-Label is the editable register, downloaded instantly after checkout. Personalised comes set up with your details. Customised is tailored to your reporting, from the listed price.

It records what the Customer Satisfaction Procedure defines - run them together - and both sit in the ISO 9001 Quality collection.